Capella 4050 Assessment 3 Care Coordination Presentation to Colleagues NURS-FPX 4050 Coord Patient-Centered Care ​​​​​​​Introduction

Welcome to all my colleagues for this presentation on care coordination. In this presentation, I will discuss collaboration strategies with patients and families, the impact of change management on patient experience, and the ethical approach to care coordination. Further, I will highlight the effects of healthcare policies on patients’ experiences and outcomes. Lastly, I will discuss the role of nurses in coordination and continuum of care. Let us begin!

Collaboration Strategies with Patients and Their Families

Improving patient and family collaboration is imperative to provide coordinated and patient-centered care. This is possible by employing collaboration strategies that are culturally sensitive and substantially effective. These strategies include establishing open and transparent communication with patients and their families. It requires integrating layman or plain language to explain medical information that patients and their families understand (Kwame & Petrucka, 2020).

Consequently, patients and their families will be able to comprehend complex medical terms and procedures, which can improve their adherence towards the treatment regimen. Secondly, providing drug-specific education, personalized for individuals about the prescribed medications usage and side effects, will engage patients in their healthcare, eventually enhancing the management of their health conditions and improving patient-provider collaboration (Shlobin et al., 2021). The interventions that can further facilitate this strategy are the utilization of visual aids, the provision of customized pamphlets or brochures on drug information, and online resources to supplement verbal explanations. 

On the other hand, nurses must communicate using culturally competent techniques while dealing with diverse groups of patients to prevent any disrespect to their cultural beliefs (Stubbe, 2020). This requires integrating culturally competent strategies, such as culturally sensitive education, encouraging cultural awareness by knowing one’s culture, and involving language interpreters to understand cultural language and overcome language barriers (Sharifi et al., 2019). Nurses must be educated on patients’ cultural values by engaging with patients and families to learn about their cultural values.

Moreover, they must reflect on their cultural values and beliefs relevant to healthcare to understand patients’ cultural perspectives. Lastly, to overcome language barriers due to cultural language, cultural competency can be developed by involving language interpreters proficient in the cultural language of patients. This will lead them to make patient-centered care plans according to their health needs and cultural values. Ultimately, it will improve patients’ adherence to treatment plans and enhance health outcomes (Chae et al., 2020). 

Change Management Affecting Elements of Patient Experience

In this section, I will discuss multiple aspects of change management within healthcare that affect various elements of patient experience. Firstly, it is significant to understand the difference between patient experience and patient satisfaction. According to the Agency for Healthcare Research and Quality (2022), patient satisfaction is meeting patient’s expectations of care during the course of treatment. Whereas patient experience refers to patient interactions throughout the treatment and care within a healthcare organization.

Coordinated and continuous care advances patients’ experiences throughout their treatment period, eventually enhancing their satisfaction levels. Change management holds critical value within healthcare settings to drive positive changes, such as improving patient experience and delivering high-quality patient care tailored to their preferences and health needs. These change management aspects include training healthcare staff on acquiring new skills and knowledge to drive changes.

For instance, integrating healthcare information technology (HIT) within the organization necessitates staff training to use new technology effectively. Utilizing these technologies improves patients’ health outcomes, directly impacting positive patient experience (Mullen-Fortino et al., 2019). The training and education programs will ensure that staff can effectively adapt to changes while providing the best quality of care treatments to patients. 

Leadership is another crucial aspect of change management, assisting in organizing nursing workflows, promoting care coordination, and reducing the chances of adverse events. This results in positive experiences for the patient while receiving care and treatment from effectively managed teams (Cummings et al., 2020). Lastly, interprofessional collaboration among healthcare providers impac